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Learning Outcomes:
1.1: Recognize and memorize concepts of communicationtheory a
Learning Outcomes:
1.1: Recognize and memorize concepts of communicationtheory as they affect business organizations and theindividuals in them.
1.2: Communicate better, knowing that goodcommunicators make better managers and that communication is a dynamic process basic to individuals and organizational life.
Assignment Structure:
Assignment-1
Type
Marks
Part-A
Situation-1
2.5
Situation-2
2.5
Part-B
Case study
5
Total
10
Note: Use concept of interpersonal communications, emotional intelligence, team communications and diversity for answering both parts.
Part-A:
This part is about hypothetical situations which you may or may not face in your professional life. For every situation, you need to select an option from the given options and then give a proper justification for the option you selected.
Situation-1
You have recently been assigned a new member in your team and you have noticed that he cannot make a simple decision without asking your advice. What will you do?
a.
Accept that he does not have the skills to succeed and find others in your team to take on his tasks.
b.
Get an HR manager to talk to him about where he sees his future in the organization.
c.
Give him lots of complex decisions to make so that he will become more confident in his job.
d
Create a series of challenging but manageable experiences for him and make yourself available to act as his mentor.
Situation-2
You are a manager in an organization that is trying to encourage respect for all cultures and nationalities. One day, you hear someone telling a racist joke about a nationality. What will you do?
a.
Ignore it. The best way to deal with these things is not to react.
b.
Call the person into your office and explain that their behaviour is not appropriate and if he repeats it, may result in him losing his job.
c.
Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization.
d.
Suggest to the person telling the joke he go through a program offered by the HR department that teaches how to respect all cultures and nationalities
Part-B:
Ahmed is a successful financial officer in a banking company. He will take over the recently acquired footprint as the new regional CEO. The newly acquired banking institution has a good market reputation
On Monday morning at 10am, Ahmed had called a meeting. He reached the office at 9am and saw very few employees in the meeting so he got annoyed but keeping his emotions at side, he started the meeting at sharp 10am .Ahmedwas unhappy due to lack of dedication of employees towards the organization, as most of the employees did not arrived on time.
Later that afternoon Ahmed met the executive team and outlined the strategic goals, objectives and deadlines. A meeting was held with the senior staff members for reporting progress. In the report it was shown that currently the market growth numbers were up and new business numbers were increasing.
A quarter later Ahmed had a quarterly report result. The report showed both positive and negative result. Ahmed reviewed the report with his staff and requested them for their input. However, his request was greeted with silence. He sensed an uneasy feeling in the room.
Questions:
1. To what extent do you think Ahmed process Emotional Intelligence. (2 Marks)
2. Do you think the concept of emotional intelligence is important in organizational setting? Briefly justify your answer. (3 Marks)
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