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This is a Paper with a Flow Chart:
Students will be assigned problem #2 in Chapter 5 to create a flow chart. Questions to be answered in this assignment.
-Are the steps in the process arranged in a logical sequence?
-Are capacities of each step in balance; that is, do bottlenecks exist for which customers will incur excessive waiting time?
-At which points in the system might errors occur that would result in customer dissatisfaction, and how might these errors be corrected?
-At which point or points should quality be measured?
Below is Problem #2
The process for filling a prescriiption at a pharmacy begins when a customer’s physician calls the pharmacy or the customer drops off a written prescriiption. Sometimes the customer needs to refill a prescriiption and if no refills remain, the pharmacist will call the physician for approval. The prescriiption information is entered into a computer, insurance information is checked or solicited from the customer, and the prescriiption is put in a queue for either a pharmacist or a technician to count out the number of pills or pull some other medicine from inventory. A label is prepared and printed, and affixed to the bottle. If the prescriiption is prepared by a technician, then a pharmacist must check and verify it. The completed prescriiption is placed in a basket for pickup.
a.
Develop a flowchart that maps out this process.
b.
Enrich the flowchart by adding detailed steps, which may not have been described in detail.
c.
Determine if any opportunities exist for improving the process using the questions posed in the chapter. For example, how might technology, such as an automated telephone system or the Internet, be incorporated into the process to improve customer satisfaction?
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